Terms and conditions of service

Effective Date: July 1, 2025

Welcome to emra.one, operated by EMRA Inc. ("EMRA," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website and services, including purchases of our oral care products (the "Products").

1. Acceptance of terms

By accessing our site or purchasing our Products, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
We reserve the right to modify these Terms at any time. If material changes occur, we will notify you by email or via the Site. Continued use constitutes acceptance of the new Terms.

2. Account registration

To make a purchase, you may create an account. You agree to provide accurate and current information and maintain the security of your credentials. You are responsible for all activity under your account.

3. Orders and payments

Order Acceptance: We reserve the right to refuse or cancel any order at our sole discretion.
Pricing and Availability: Prices are listed in USD and are subject to change. We strive for accuracy but are not responsible for typographical errors or discontinued items.
Payment: We accept major credit cards and payment platforms. Payment is due at the time of order.

4. Shipping and taxes

Please refer to our Shipping Policy for current rates and timelines. Sales tax will be added where applicable.

5. Returns and refunds

We offer a 100% satisfaction guarantee. If you’re not happy with your purchase, contact us within 30 days. We’ll either offer a refund or work with you to make it right — no stress, no pressure.

6. Prohibited uses

You agree not to:

  • Violate any laws or regulations.
  • Interfere with site security or attempt unauthorized access.
  • Resell products purchased from EMRA.
7. Intellectual property

All content on the Site, including images, graphics, logos, and text, is the property of EMRA Inc. and may not be used without prior written permission.

8. Disclaimer of warranties

Our site and products are provided "as is" without warranties of any kind. We do not guarantee that the site will be error-free or uninterrupted.

9. Limitation of liability

To the maximum extent permitted by law, EMRA shall not be liable for any indirect, incidental, or consequential damages arising from use of the Site or Products.

10. Indemnification

You agree to indemnify and hold harmless EMRA Inc., its directors, officers, and affiliates from any claims arising from your misuse of the Site or violation of these Terms.

11. Arbitration and governing law

These Terms are governed by the laws of the State of New York, USA. Any disputes shall be resolved through binding individual arbitration in New York County, NY. You waive any right to a jury trial or class action.

12. Contact Us

If you have questions about these Terms, please contact:

EMRA Inc
535 Fifth Avenue
New York, NY 10017
Email: wecare@emra.one

Please also review our Privacy Policy, Cookie Policy, Shipping Policy, and Return Policy, which are incorporated by reference into these Terms.